print this pageWe currently offer free delivery on all orders where the product value is £0.01 (including VAT) or higher. This offer is subject to change without notice, and the carriage charge that is applied to your order will be that displayed in your cart at the time you place your order (usually just £7.14 including VAT, £5.95 ex VAT).
You can choose to have your order shipped to an alternative address, providing that address is a company address. Acceptance of orders where the delivery address is different to the cardholder's address is at our discretion and we may ask for proof of identification/the address if necessary to verify any address given to us by you.
We do not offer a mechanism for specifying part delivery of an order at this time. Should our supplier choose to part ship your order (at no extra cost to you) then this is at the discretion of the supplier.
We use a network of nationwide couriers who will endeavour to deliver "in stock" goods within 1-5 working days depending on the product purchased (most, but not all, in stock items should be delivered on the next working day for orders placed before 14:00), although this cannot be guaranteed. Orders are generally shipped and delivered on working days only. Any products which we are unable to ship for next day delivery are clearly marked on list and detail views/pages as well as in your shopping cart.
We only deliver goods at the standard cost and timings as listed here to the "United Kingdom mainland". Outside of the "United Kingdom mainland" is defined as any island, Northern Ireland (BT), Isle of Man (IM), Scilly Isles (TR21), Western Scottish Isles (HS), Orkney Isles (KW), Shetland Isles (ZE) and any other location whose postcode begins with KW, IV, PA and PH.
We are able to ship some but not all products to the Channel Islands. Please call us if you would like to place an order for delivery to Jersey or Guernsey.
We reserve the right to charge extra for shipping/delivery and/or add additional delivery time to orders placed from outside of the "United Kingdom mainland" (defined above). This will be done on an order by order basis. Depending on goods ordered, availability, the supplier and/or courier charges an order may be delayed, declined or cost extra.
Our system makes a best-guess estimate at the delivery cost and approximate delivery timing for your order which will be checked before we charge your card. Should there be any additional cost we will contact you to get your approval. If the cost is lower we will alter the delivery charge for you but will not trouble you for confirmation.
Unfortunately, currently, we are unable to ship to BFPO addresses.
In some cases parts of your order may ship from different suppliers. This will be noted in the "my orders" section of your "account".
Shipped packages will usually have a reference/tracking identification number assigned to them. This information is available in the "my orders" section of your "account".
A signature will be required upon delivery. If there is no one at home to sign for the delivery a card will be left with the courier's contact information on it for you to arrange a suitable day for re-delivery. If they are not contacted immediately they may try to deliver the next day and will only try to deliver a maximum of two times. The delivery company operates this process and Twilight Zone Engineering Limited cannot be held liable in the event that the courier fails to follow this procedure.
Twilight Zone Engineering Limited shall have no liability to you for any delay in the delivery of products ordered or any other matters to the extent that the delay is due to any event outside our reasonable control, including but not limited to, acts of God, war, flood, fire, labour disputes, strikes, lock-outs, riots, civil commotion, malicious damage, explosion, governmental actions and any other similar events.
If goods arrive damaged you must either refuse delivery (clearly stating the goods are to be returned to sender) or clearly note the damage on the carrier's delivery paperwork at the time of signing for the goods. You will then have seven working days to contact us using a durable medium (email, letter or fax) to notify us of the situation.
Any delivery that is refused for any other reason than the goods having been damaged in transit or returned to our suppliers due to your failure to arrange redelivery or pick up the goods from their depot may result in a maximum £30 administration fee levied against your refund.
In the event that your shipment fails to arrive when expected, we will need to go through the delivery company's procedures for declaring the shipment lost. Most courier companies declare a shipment lost within 2-3 working days whereas Royal Mail operate on a basis of 15 days. As these procedures vary between companies in terms of the timeframe before a shipment is considered lost we ask that you bear with us as we resolve the matter in the unfortunate event that this happens.
Deliveries could be made between 08:00 and 18:00 on a working day. We do not guarantee delivery for a precise date or time. We therefore cannot be held liable for any loss or inconvenience experienced as a result of a delayed delivery or of non-delivery.
Copyright © 2012